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Cartfry

Return & Refund Policy

Return and Refund Policy

Return and Refund Policy

Last updated: 8/7/2026

Thank you for shopping at [Cartfry.com]. We value your business and want to ensure you have a great experience. If you are not entirely satisfied with your purchase, we're here to help.

1. Returns

You have 72 hours to return an item from the date you received it. To be eligible for a return, your item must meet the following criteria:

  • The item must be unused, unwashed, and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide the receipt, invoice, or proof of purchase.
Note on Custom/Personalized Items: If you sell custom or personalized items like acrylic polaroids or sublimation prints, add this line] [Please note that custom, personalized, or made-to-order items cannot be returned or refunded unless they arrive damaged or defective.

2. Refunds

Once we receive your returned item, we will inspect it and notify you that we have received it. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment (credit card, bank transfer, digital wallet, etc.). You will receive the credit within a certain amount of days, depending on your card issuer's policies (usually 5–10 business days).

3. Shipping Costs

You will be responsible for paying your own shipping costs for returning your item. Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is a result of our error (e.g., you received an incorrect or defective item).

4. Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately at [Your Support Email] with your order number and photos of the product as well as video of parcel opening and packaging. We will arrange a replacement or a full refund at no extra cost to you.

5. Contact Us

If you have any questions on how to return your item to us, feel free to get in touch:

  • Email: [email protected]
  • Phone: 9988774088
  • Address: SW Traders,Kharar,SAS Nagar,Punjab(140301)